Essential and Importance of Business Communication Methods of Communication -
Types - Barriers.
Communication through letters - Layout of letter business enquiries - Offers and
Quotations - Order - Execution of Orders - Cancellation of Orders - Claims -
Adjustments and settlement of accounts - Letters of complaints - Collection letters -
Status enquiries - Bank correspondence - Tenders - Letter to the editor.
Correspondences of Company Secretary with share holders and directors - Agenda -
Minutes - Preparation.
Communication through reports: Essentials – Importance contents - Reports by
individuals - Committees – Annual report - Application for appointment - Reference and
Internal Communication: Short speeches - Memo – Circulars Notices - Explanations to
superiors - Communication media - Merits of various devices - Intercom, Telegrams,
Telex and Telephone - Fax - Internet.